CRM for & Job Management For Drainage Companies
Drainage companies are reactive by nature. Most of the work comes in fast — a blocked drain, a collapsed pipe, a CCTV survey that needs booking in urgently. The phone rings, jobs get taken on, and before long you’ve got multiple engineers on multiple sites with new enquiries still coming in and nobody quite sure what’s been followed up and what hasn’t.
Managing that volume from memory and a shared WhatsApp group isn’t a system. It’s organised chaos — and organised chaos loses jobs.
Our CRM gives drainage businesses one central place to manage every enquiry, every job, and every member of the team — without adding complexity to an already busy operation. All from your phone, all pay monthly, no big upfront fees.
How Our CRM Works for Drainage Companies
Every enquiry that comes in through your website feeds automatically into your pipeline. No manual logging, no copying from emails or missed call lists — captured instantly and visible to the whole team the moment it arrives.
Manage everything from the One Base Media app or from a full desktop dashboard. Engineers on site can update job status from their phones. Office staff can manage the pipeline from the dashboard. Everyone is working from the same information in real time.
Staff accounts are included at no extra cost. Engineers, office staff, managers — everyone gets their own login and works from the same pipeline. No more calling around to find out what’s happening with a job. No more duplicate enquiries being handled by two people at the same time.
Calls feed into the pipeline automatically. In drainage, a large proportion of work comes in by phone — emergency callouts, reactive maintenance, CCTV bookings. Every call logged, every lead captured, nothing slipping through.
Existing customers and contract clients in a spreadsheet? Upload a CSV and they’re all in the system within minutes.
The chatbot on your website captures leads around the clock. Emergency drainage searches at midnight, blocked drain enquiries on weekends — every visitor gets engaged and fed into your pipeline so nothing is missed outside of working hours.
Your Pipeline, Built Around How You Work
Drainage businesses handle a mix of emergency callouts, planned maintenance, CCTV surveys, and ongoing contracts — so the pipeline is fully customisable to manage all of it from one place.
Set your stages up to reflect how you work. Emergency Callout, Enquiry Received, Survey Booked, Quoted, Won, Engineer Assigned, Job Complete, Invoice Sent — whatever matches your process. Manage reactive work and planned jobs from the same system.
Add job values and the dashboard tracks revenue in real time. Emergency callouts, drain relining, full excavation jobs — all visible alongside each other. See what’s come in, what’s been won, what’s in progress, and what’s outstanding without having to piece it together from multiple places.
Invoice directly from the system the moment a job is complete. Track payments, spot what’s outstanding, and keep cash flow visible without the end of day paperwork.
No Big Upfront Fees — Just a Simple Monthly Plan
Drainage businesses run on the volume of jobs coming in — cash flow matters and a large upfront fee for a new system before you’ve seen any return from it doesn’t make sense.
Everything is pay monthly. No setup fees, no onboarding charges, no long contracts. A simple monthly investment that pays for itself from the first job it helps you capture or the first follow up it reminds you to make.
No upfront risk. No long commitment. Just a system that works from your phone every single day.
Streamline Your Operations
A busy drainage business moves fast. Jobs come in, engineers go out, new enquiries land while the last ones are still being completed. Managing all of that without a proper system means things inevitably get missed.
Go completely paperless. Every job, every site note, every customer detail stored digitally and accessible from anywhere. Engineers can update job status from site. Office staff can see progress in real time. No more end of day catch up logging jobs that happened hours ago.
Respond immediately to new enquiries. In drainage especially, customers with a blocked drain or a flooding issue are not waiting — they’re calling multiple companies at once and going with whoever gets back to them first. The moment a new lead arrives in your pipeline you get notified so you can respond before your competitor does.
One system for the whole team means no miscommunication, no duplicated effort, and no jobs falling between people.
Win More Work
Drainage companies that grow consistently aren’t just taking more reactive calls — they’re building relationships with property managers, landlords, and commercial clients who need regular maintenance and planned works.
The pipeline keeps every opportunity visible. Quotes that haven’t been responded to get flagged. Follow ups that are overdue show up on the dashboard. You work through the list and you win the jobs that less organised companies are letting go cold.
The revenue dashboard gives you a real time financial picture — what’s been won, what’s in progress, what’s outstanding. That clarity helps you manage cash flow and make better decisions about capacity and resourcing.
What’s Included
- Full CRM pipeline setup tailored to your drainage business
- One Base Media phone app
- Full desktop dashboard
- Staff accounts at no extra cost
- Call tracking
- CSV upload
- Chatbot installation on your website
- Customisable pipeline stages
- Revenue tracking dashboard
- Invoice sending from the system
- Ongoing support
- Pay monthly — no big upfront fees
FAQ
No. Simple from day one. We set everything up and you’re ready immediately.
Yes — the app works on any smartphone. Engineers can update job status, log notes, and check the pipeline from wherever they are.
Every incoming call logs automatically in the pipeline alongside web and chatbot leads — so every enquiry ends up in one place regardless of how it came in.
Yes — staff accounts at no extra cost. Everyone on the same pipeline, everyone with full visibility.
Yes — CSV upload gets your full database into the system in minutes.
Pay monthly, no upfront fees. Get in touch for a full breakdown.
Yes — consistent job completion and regular reviews both improve Local Service Ads performance significantly. The CRM helps you stay on top of both.
Ready to Get Your Drainage Business Under Control?
Stop missing enquiries while you’re on site. Stop losing jobs because the follow up fell through. Our CRM gives drainage companies one central system to manage every lead, every job, and every engineer — from your phone, pay monthly, no upfront fees.
Get in touch today and let’s get your leads under control.