CRM & job management for Painters and Decorators
Painting and decorating is a trade built on reputation and repeat business. A customer who trusts you with their home once — who comes back when they redecorate the next room, recommends you to their neighbour, calls you again when they move — is worth far more than any one off job.
But building that kind of loyalty requires staying in touch. Remembering who you’ve worked for. Following up after the job. Reaching back out when the time feels right. And most painters and decorators are trying to manage all of that from a phone full of messages and a memory that’s already stretched across multiple jobs.
Our CRM gives decorating businesses one system to manage every lead, every customer relationship, and every opportunity for repeat and referral work — all from your phone, all pay monthly, no big upfront fees.
How Our CRM Works for Painters and Decorators
Every lead that comes through your website feeds automatically into your pipeline. No manually logging contact forms, no copying details from emails — captured instantly and ready to follow up.
Manage everything from the One Base Media app on your phone or from a full desktop dashboard. On a job? Check the pipeline between coats. Back home? Pull up the full dashboard and see every active lead, every live job, and every past customer relationship across the business.
Staff accounts are included at no extra cost. If you’ve got decorators working under you, an office contact handling enquiries, or a partner managing the admin — everyone works from the same system and everyone sees the same information.
Phone calls feed into the pipeline automatically. Every enquiry that comes in by phone is logged alongside web and chatbot leads so nothing gets missed regardless of how it arrived.
Existing customers in a spreadsheet? Upload a CSV and your full database — every past customer, every regular client, every prospect — is in the system within minutes.
The chatbot on your website captures enquiries around the clock. Homeowners browsing decorating ideas on an evening get engaged, qualified, and fed into your pipeline so you start every morning with warm leads ready to follow up.
Your Pipeline, Built Around How You Work
Decorating businesses handle everything from quick one room refresh jobs to full property redecorations — so the pipeline is fully customisable to match that range.
Set your stages up to fit your process. Initial Enquiry, Quote Visit, Quote Sent, Follow Up, Won, Booked In, In Progress, Complete — whatever labels make sense for how you work. Move leads and jobs through as they progress and always have a clear picture of what’s coming in and what’s on the books.
Add job values and the dashboard tracks revenue automatically. Small domestic jobs, large commercial contracts, regular maintenance clients — all visible in real time. See what’s been won, what’s in the pipeline, and what the next few months look like financially.
Invoice directly from the system when jobs are complete. Professional invoices sent immediately, payments tracked automatically, outstanding amounts visible without the end of month admin scramble.
No Big Upfront Fees — Just a Simple Monthly Plan
Decorating businesses often work on relatively tight margins — materials, labour, and the cost of running a vehicle all add up before you’ve invoiced a penny. A large upfront CRM fee doesn’t fit into that reality.
Everything is pay monthly. No setup fees, no onboarding charges, no long contracts. A simple monthly cost that pays for itself from the first job it helps you win or the first repeat customer it helps you retain.
No risk. No big upfront investment. Just a system that works from your phone every single day.
Streamline Your Operations
Running a decorating business means quoting jobs, managing materials, keeping customers updated on timelines, and handling new enquiries — all while you’re trying to actually get the work done. Your lead management system shouldn’t be adding to that.
Go completely paperless. Every lead, every job note, every customer detail stored digitally and accessible from anywhere. No more scraps of paper with addresses and measurements, no more trying to remember the details of a quote you did three weeks ago.
Respond to new enquiries fast. Homeowners getting quotes for decorating work are often talking to two or three decorators at the same time. The one who responds promptly and follows up consistently makes the best impression — and the best impression wins the job. The moment a new lead arrives you get notified immediately.
With the whole business on the same system there’s no confusion between whoever handles enquiries and whoever goes out to quote. Everyone works from the same information every time.
Win More Work — And More Repeat Work
The most valuable thing a decorating business can build is a list of customers who come back. A homeowner who had their living room done last year is a homeowner who might want the bedroom done this year, the hallway next year, and the kitchen the year after. That’s years of work from one relationship — if you stay in touch.
The CRM keeps every customer relationship visible. You can see who you worked for six months ago, who’s overdue a check in, and which past customers haven’t heard from you in a while. A simple follow up message — “just checking everything still looks great, let us know if you’re thinking about any other rooms” — generates repeat bookings from customers who were already happy with your work.
For new leads, the pipeline makes sure every quote gets followed up. Every opportunity that’s gone quiet gets flagged. You stay consistent and you win the jobs that decorators who don’t follow up are leaving on the table.
What’s Included
- Full CRM pipeline setup tailored to your decorating business
- One Base Media phone app
- Full desktop dashboard
- Staff accounts at no extra cost
- Call tracking
- CSV upload
- Chatbot installation on your website
- Customisable pipeline stages
- Revenue tracking dashboard
- Invoice sending from the system
- Ongoing support
- Pay monthly — no big upfront fees
FAQ
No. Simple from day one. We set it all up for you and you’re ready to go immediately.
Yes — the One Base Media app works on any smartphone. Add leads, update jobs, and send invoices from wherever you are.
Yes — the pipeline manages active leads and the customer database keeps all your past clients in one place, making follow up and repeat business easy to manage.
Yes — staff accounts at no extra cost. Everyone on the same system with the same visibility.
Yes — upload a CSV and your full customer database is in the system within minutes.
Pay monthly, no upfront fees. Get in touch for a full breakdown.
Indirectly — winning more jobs and consistently collecting reviews both improve your Google Business Profile ranking and local search visibility over time.
Ready to Build a Decorating Business That Runs on Repeat Work?
Stop letting past customers go quiet and new leads go cold. Our CRM gives painters and decorators one system to manage every enquiry, stay in touch with every customer, and build the kind of repeat and referral business that keeps the diary full without spending a fortune on advertising.
No big upfront fees. No long contracts. Just a system that pays for itself every single month.
Get in touch today and let’s get your leads under control.