CRM and lead management for Pest Control Companies
Pest control is one of the most urgency driven service businesses there is. A homeowner who finds a wasp nest outside their back door, discovers rat droppings under the kitchen sink, or spots bed bugs in their mattress is not browsing options and comparing prices. They want someone out today. They’re calling whoever answers first — and if that’s not you, it’s your competitor.
Speed wins in pest control. But speed only gets you so far if enquiries coming in while you’re on a treatment get missed, quotes go unfollowed, and the commercial contracts you’re trying to build never get properly managed because everything is scattered across WhatsApp and a notes app.
Our CRM is built for pest control businesses that want to respond faster, follow up better, and build the kind of recurring commercial contract base that makes the business genuinely scalable — all from your phone, all pay monthly, no big upfront fees.
Every lead that comes in — through your website, through the chatbot, through a phone call — lands in one place. Your pipeline. Instantly, automatically, and ready to action the moment it arrives.
Manage everything from the One Base Media app on your phone or from a full desktop dashboard. Between treatments, check the pipeline from your phone. Back at base, pull up the full dashboard and see every live lead, every outstanding quote, and every active contract across the business.
Staff accounts are included at no extra cost. Office staff taking calls, technicians on the road — everyone works from the same pipeline. Nobody misses a follow up because they thought someone else was handling it.
Phone calls feed directly into the pipeline. In pest control where a large proportion of urgent work comes in by phone, this is critical. Every call logged, every lead captured, nothing falling through because a technician was mid-treatment when the phone rang.
Existing customers and contract clients in a spreadsheet? Upload a CSV in minutes. Domestic clients, letting agents, restaurants, commercial premises — all in the system immediately.
The chatbot on your website captures leads around the clock. Pest emergencies on bank holidays, commercial enquiries on Sunday evenings, landlords looking for a treatment at short notice — every visitor gets qualified and fed into your pipeline so nothing is missed outside of working hours.
Your Pipeline, Built Around How You Work
Pest control businesses handle everything from one off emergency treatments to ongoing commercial contracts and regular domestic maintenance plans — so the pipeline is fully customisable to manage that full range.
Set your stages up to match how you work. Emergency Callout, Enquiry Received, Survey Booked, Quoted, Won, Treatment Booked, Follow Up Treatment, Contract Renewal, Complete — whatever reflects how your business operates. Manage reactive callouts and planned contract work from the same system.
Add job values and the dashboard tracks revenue automatically. Emergency callouts, annual contracts, commercial maintenance programmes — all visible in real time alongside each other. See what’s come in, what’s been won, what contracts are due for renewal, and what the month looks like financially.
Send invoices directly from the system the moment a treatment is complete. Get paid faster, look more professional, and keep cash flow healthy without chasing payments at the end of the week.
No Big Upfront Fees — Just a Simple Monthly Plan
Pest control businesses rely on a steady flow of callouts and contracts to keep revenue consistent. A large upfront fee for a CRM platform before you’ve seen any return from it doesn’t make sense for a business that needs to manage cash flow carefully.
Everything is pay monthly. No setup fees, no onboarding charges, no long contracts. A simple monthly investment that pays for itself from the first job it helps you win or the first contract it helps you retain.
No risk. No big upfront cost. Just a system that works from your phone every single working day.
Streamline Your Operations
Between emergency callouts, planned treatments, follow up visits, and commercial contract management, a busy pest control business moves fast. Managing all of that without a proper system means things get missed.
Go completely paperless. Every lead, every treatment note, every customer detail stored digitally and accessible from anywhere. No more job sheets getting left in the van, no more end of day catch up logging treatments that happened hours ago.
Respond immediately. In pest control, the business that answers and responds first wins the job. Someone with a wasp nest or a rat problem is not waiting — they’re calling multiple companies and going with whoever gets back to them first. The moment a lead lands in your pipeline you get notified so you can call back immediately.
With the whole team on the same system there’s no confusion between office staff taking calls and technicians on the road. One pipeline, one view, everyone on the same page.
Win More Work
The pest control businesses that grow most consistently aren’t just winning emergency callouts — they’re building a base of commercial contract clients who generate regular, predictable revenue every single month.
The pipeline keeps every opportunity visible. Every quote is tracked. Every customer who hasn’t responded has a follow up date. Commercial contracts due for renewal get flagged in advance. Letting agents and landlords with multiple properties get managed as the high value relationships they are.
The revenue dashboard shows what’s been won, what’s in the pipeline, and what recurring contract revenue is locked in — so you always know where the business stands financially.
Invoice the moment the treatment is complete. Clean invoices sent from the system, payments tracked automatically, outstanding amounts visible at a glance.
What’s Included
- Full CRM pipeline setup tailored to your pest control business
- One Base Media phone app
- Full desktop dashboard
- Staff accounts at no extra cost
- Call tracking — phone enquiries feed directly into the pipeline
- CSV upload
- Chatbot installation on your website
- Customisable pipeline stages
- Revenue tracking dashboard
- Invoice sending from the system
- Ongoing support
- Pay monthly — no big upfront fees
FAQ
No. If you can use WhatsApp you can use this. We set everything up and you’re ready from day one.
Yes — the One Base Media app works on any smartphone. Manage leads, update jobs, and send invoices from wherever you are.
Every incoming call logs automatically in the pipeline alongside web and chatbot leads — so every enquiry, however it came in, ends up in one place.
Yes — the pipeline stages are fully customisable so you can manage reactive work and planned contract treatments side by side in the same dashboard.
Yes — staff accounts at no extra cost. Office staff and technicians all on the same pipeline with the same visibility.
Pay monthly, no upfront fees. Get in touch for a full breakdown of what’s included.
Yes — consistent job completion and regular review collection both improve Local Service Ads performance significantly. The CRM helps you stay on top of both.
Ready to Stop Missing Pest Control Leads and Win More Work?
Every missed call is a treatment that went to a competitor. Every cold commercial quote is recurring revenue that didn’t need to be lost. Our CRM gives pest control companies one simple system to capture every lead, manage every contract, and build a recurring revenue base — all from your phone.
No big upfront fees. No long contracts. Just a system that pays for itself every single month.
Get in touch today and let’s get your leads under control.